What should a technician do to enhance a patient’s self-esteem during a consultation?

Offering reassurance and encouragement is essential in enhancing a patient’s self-esteem during a consultation. When a technician actively supports the patient by addressing their concerns, providing clear explanations, and showing empathy, it helps foster a trusting and compassionate environment. This approach allows patients to feel valued and understood, which is crucial, especially in fields like mammography where patients may experience anxiety about the procedure. Validation of their feelings can empower them and alleviate apprehensions, making them more comfortable with the examination process.

In contrast, not addressing a patient's concerns or confusion can lead to feelings of neglect and increased anxiety. While minimal interaction might seem like a way to reduce anxiety, it inadvertently communicates disinterest, which can further diminish a patient’s self-esteem and comfort level. Criticizing the patient’s concerns dismisses their feelings, thus harming their confidence and trust in the technician, which is counterproductive in a healthcare setting where emotional support is vital.